Privacy Policy

Overview

PT Lourée Nusantara ("Lourée", "we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit louree.co or make a purchase. Please read this policy carefully. If you do not agree with its terms, please do not access our site.

Data We Collect

We collect information you provide directly to us and information collected automatically when you use our services.

Information you provide

• Name, email address, phone number, and delivery address when you create an account or place an order.
• Payment information processed securely through our payment partners (we do not store full card details).
• Communications you send us, including customer service enquiries.
• Reviews, feedback, or survey responses you choose to submit.

Automatically collected information

• Log data: IP address, browser type, pages visited, time spent, referring URLs.
• Device information: device type, operating system, unique device identifiers.
• Cookie data as described in the Cookies section below.

How We Use It

We use the information we collect to:

• Process and fulfil your orders, including sending confirmations and tracking updates.
• Manage your account and provide customer support.
• Send you marketing communications if you have opted in (you may unsubscribe at any time).
• Improve our website, products, and services based on usage analytics.
• Comply with legal obligations and enforce our terms.

Sharing & Disclosure

We do not sell your personal data. We share information only in the following circumstances:

• Service providers: logistics partners, payment processors, email platforms, and analytics tools who process data on our behalf under strict data protection agreements.
• Legal requirements: when required by applicable law, court order, or governmental authority.
• Business transfers: in connection with a merger, acquisition, or sale of assets, with appropriate notice to you.

Cookies

We use cookies and similar tracking technologies to enhance your experience, remember your preferences, and understand how our site is used. Cookies used include:

You can manage or disable cookies through your browser settings at any time. Note that disabling certain cookies may affect site functionality.

Security

We implement industry-standard security measures including SSL encryption, access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security. Please contact us immediately if you believe your account has been compromised.

Your Rights

Under applicable data protection law (including UU No. 27 Tahun 2022 on Personal Data Protection), you have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Request deletion of your data (subject to legal retention requirements).
• Withdraw consent for marketing communications at any time.
• Lodge a complaint with the relevant data protection authority.

To exercise your rights, contact us at privacy@louree.co. We will respond within 30 days.

Contact

For privacy-related enquiries, contact our Data Protection Officer at privacy@louree.co or write to:

PT Lourée Nusantara
Jl. Sudirman Kav. 52–53
Jakarta Selatan 12190
Indonesia